The idea behind universal contact center in Palpap CRM is simple. It doesn’t matter which communication channels your customers use – email, telephone, social media, instant messenger, web form, website live chat – Palpap CRM supports them all, saving the entire history of client interactions over time in one place.Open channels connect popular social networks and messaging platforms, such as Facebook, Skype, Instagram, Viber, Telegram, Slack and others to your palpap CRM account. Messages are sent by your clients from these platforms, answered by your employees inside palpap CRM and relayed back. All messages are logged and saved inside Palpap CRM CRM. Open channels support intelligent routing, queuing, rules, canned replies, bots and can be integrated with website live chat and Palpap Network.